Rejected submissions and the length of time for reimbursements

There were complaints about rejected submissions and the length of time it takes for reimbursements to be made. OBFS is working on improving processes and systems. Right now, we are told that the Travel Expense Management (TEM) and expense request (ER) queues are at the lowest level in several years. In May of 2016, there were 16,890 ERs and an average of 42 days to process. As of Apr 27, 2017, 2042 ERs were in the TEM system for processing and they are now working within a 7-day processing window. The rejection rate has also decreased from 9.2% to 5.5% in that same time period. They will continue to implement, and collect data on, improvements.